Terms and Conditions

Restoring confidence, renewing beauty, embracing total wellness

Welcome to the Hebe Clinic website. These Terms & Conditions govern your access to and use of our website and the services provided by Hebe Clinic Sdn. Bhd. (“Hebe Clinic”, “we”, “our”, or “us”). By accessing our website, booking an appointment, or using our services, you agree to be bound by these Terms & Conditions.

1. General

The information provided on this website is for general informational purposes only and should not be considered medical advice. All treatments and procedures offered by Hebe Clinic are subject to individual consultation and assessment by our qualified medical professionals. Treatment recommendations, suitability, and results may vary depending on each individual's condition, lifestyle, and medical history.

2. Eligibility

Our services are intended for individuals aged 18 years and above. Patients under the age of 18 must be accompanied by a parent or legal guardian during consultation and treatment. Consent from the parent or legal guardian is required before any consultation, treatment, or procedure is carried out on a minor. Hebe Clinic reserves the right to decline treatment if the required consent is not obtained.

3. Appointments

Appointments may be made through our website, telephone, WhatsApp, social media, or other authorised communication channels. All appointments are subject to availability and confirmation. Hebe Clinic reserves the right to reschedule or cancel appointments where necessary.

4. Medical Consultation and Treatment

Before undergoing any treatment, patients are responsible for providing accurate and complete information regarding their medical history, allergies, medications, pregnancy status, and existing health conditions. Hebe Clinic reserves the right to refuse or postpone treatment if it is considered medically inappropriate or if sufficient information has not been provided.

5. Fees and Payment

Consultation fees, treatment fees, and product prices are quoted in Malaysian Ringgit (MYR) unless otherwise stated. Payment may be required before or immediately after treatment. Prices are subject to change without prior notice.

6. Promotions, Packages and Gift Vouchers

Promotions, treatment packages, memberships, gift vouchers, and special offers are subject to their individual terms and validity periods. Unless otherwise specified, they are non-transferable, non-refundable, and cannot be exchanged for cash. Hebe Clinic reserves the right to amend or discontinue any promotion without prior notice.

7. Intellectual Property

All content on this website, including text, images, graphics, videos, logos, designs, and other materials, is owned by, licensed to, or used with permission by Hebe Clinic and is protected under applicable intellectual property laws. No material from this website may be copied, reproduced, distributed, modified, or used without prior written permission from Hebe Clinic.

8. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with its operation or the rights of other users. You must not attempt to gain unauthorised access to any part of the website or introduce malicious software or harmful code.

9. Limitation of Liability

While Hebe Clinic makes reasonable efforts to ensure the accuracy of the information published on this website, we make no warranties regarding its completeness or accuracy. To the fullest extent permitted by law, Hebe Clinic shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of this website or our services.

10. Privacy

Your use of our website is also governed by our Privacy Policy and Cookies Policy, which explain how we collect, use, and protect your personal data.

11. Third-Party Websites

This website may contain links to third-party websites for your convenience. Hebe Clinic is not responsible for the content, availability, or privacy practices of these external websites.

12. Changes to These Terms

Hebe Clinic reserves the right to revise these Terms & Conditions at any time. Any amendments will be published on this page and will take effect immediately upon publication.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact Hebe Clinic at contactus@hebe-clinic.com or call us at +60 13-911 8821 / +60 13-911 8712.

15. Acceptance of Terms

By accessing the Hebe Clinic website, booking an appointment, or receiving our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.